Originally Posted by stemo76
even through verizon said that they would reprogram my phone for their network today I recieved two emails stating that they are not going to allow my phone on. When the TP2 comes out I am leaving verizon.
This is Jan again, and I wanted to provide a more in depth explanation, so you would understand the reason for the denial of that phone.
Stephen, Verizon Wireless understands the customer’s needs to have open access firmware in the phone, and not use phones with the Verizon Wireless firmware, however we have the Verizon Wireless firmware in our phones for more than just one reason. The utmost is the security of the Verizon Wireless network.
Many open access firmware opens the gate to customers GPS locations that can be tracked by others without permission, enable phones to hack into security codes of the code division multiple access power band, and will not work with many digital applications that Verizon Wireless uses. We stand behind our products and firmware to keep the network secure and our customers safe. Until the LTE format is fully operational, you will not see open firmware phones on Verizon Wireless unless the phone is approved by our technical staff first.
[FONT='Times New Roman','serif']Again, I apologize for any inconvenience.[/FONT]
[FONT='Times New Roman','serif']My name is Jan, and I truly apologize that you did not receive a response to the other emails you sent.
Stephen, it appears that you had stated your were going to take the phone to the store regarding the issues with having the phone technicians. I am sorry that you did not receive a response to the emails in question.
I do want to assure you it is the same team that processes your second or third email, as handle the initial email you send. As was stated in John's email, the limitations of a phone from another carrier can be frustrating, and I am sorry that the process was not clearly explained to you. To be honest with you, the occasional activation of a phone from another carrier is not common, which may have caused some confusion with the initial communication you mentioned.
I have escalated the question about your ESN from the Sprint phone to our firmware specialists, and have been advised this particular equipment is not approved for use on your network, and the ESN was removed from our database. This is why the phone worked for a short while, and than did not. Because this phone does not have the firmware that is compatible with the Verizon Wireless network, it could possibly harm the network. I am sorry that you will not be able to use this phone on the Verizon Wireless CDMA system.
Again, I apologize for the frustration this may have been to you. We value your business, and thank you for being our customer at Verizon Wireless since 1998.
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