[julie]

I brought it in to Qwest today and it still was unable to be turned on.. the phone is on off mode.. they worked on taking it off the phone off mode so they can program if but it was futile.. can you tell me how to do it.. when used to call it says..... you have to connect the radio to the phone. we did soft reboot and hard reboot it as well.. it did not work.. maybe the phone doesnt work after all..