Quote:
Originally Posted by Mattheyu
So I'm not sure if I got a refurb that was unlocked, or if the unlocking process only half-worked. I attempted to unlock my replacement from Asurion, but it stalls at the "Loading..." screen on the phone, and returns a connection error 260 on my computer. The tri color boot screen reports that my phone is "Security Unlocked".
I've tried soft resetting it, hard resetting it, locking it, unlocking it, flashing from the storage card, and nothing will get past the "Loading..." screen. Did a few searches here and xda, but I didn't see anyone with this problem on the touch pro.
I have the HTC Touch Pro, Raphael 800, Sprint branded with stock rom. Any help or a link in the right direction would be much appreciated. Thanks.
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I had a similar situation and finally unlocked my Sprint HTC Touch Pro. I had my original TP for only 2 or 3 months when it fell into a stream while hiking. It came back without blutooth or wifi working so I decided to get a replacement. I tried following all the steps in post #1 to no avail. It finally hit me .... here are the steps that worked for me.
1. Save Raphael_CDMA_HSPL_037.exe into a folder on my desktop (it's easier to find that way).
2. Run Raphael_CDMA_HSPL_037.exe (from the folder on the desktop).
3. My TP was in that endless "Loading ..." gray screen. This is not good.
4. Soft reset my TP (stylus in the little hole on the bottom of the TP).
5. Copy SSPL-Manual.exe to the "My Documents" folder on my TP (in main memory -- not the SD card).
6. Go to the folder on my desktop that contains Raphael_CDMA_HSPL_037.exe and locate the RUU_Signed.nbh file.
7. Copy RUU_Signed.nbh and rename it to RAPHIMG.nbh.
8. Copy the new RAPHIMG.nbh to the root folder on my SD card (my directory is "\Storage Card").
9. Disconnect the USB cable to my TP. I'm not sure if this is necessary, but I did it.
10. On my TP, I went opened file explorer and navigated to the "My Documents" folder (from step 5).
11. Run SSPL-Manual.exe and follow the steps. I believe I had to hit the power button to complete it.
After all that I went into bootloader mode (volume down + power + stylus on the soft reset hole) to verify that it had that cym... at the end of 37.
After about 5 hours of searching, trying, cursing, etc. .... I was glad to finally unlock it. I hope this helps someone else. These forums are a life saver for me!