[tinycandi]

It's GPS-capable. Anyone who is familiar with Verizon knows that you have to subscribe to the service to use it. Kinda like messaging...the phones are capable of SMS and MMS but you have to pay to use the service. This is not a stand-alone GPS product. It's a phone...serviced through Verizon.

I agree with what has already been said...filing a complaint isn't going to do much good. If you don't like the way they service their phones/customers then you go elsewhere. Losing massive amounts of dedicated customers is going to have more effect than a complaint about something which will change nothing.

You can either change your phone so it has the capabilities you want it to have, you can pay for the service, or you can change your provider. These are your options. And of course...you can complain. But that's about like cutting the thumb of your hand and expecting the other four fingers to care.