HTC says they can't fix the issue
For the heck of it since we haven't heard from Sprint, I sent another e-mail to HTC - this seemed pretty direct - Sprint won't allow HTC to help fix the issue -
FROM HTC
We know it is important for you to use all the functions of your device properly. We will do our best to help you with this information. As you are aware, HTC America is not authorized to support Sprint Mogul customers at the request of your service provider. ... We are only authorized to host the software updates that they provide.
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