At this point Sprint has a ton of old Moguls that they are just trying to shell out on people to get rid of them. Unfortunately the only ones left are likely going to have a defect of some sort. I got a scratched up one yesterday so I brought it right into the store and had them order another. I will keep doing so until I get either a new one or a touch pro. I suggest everyone to do the same. I refuse to go through assurion and pay for a new one because I did not break my mogul or lose it - sprint may get annoyed with me but I could care less