[uncle tattoo]

i have never had any problems with my phone. i know that the ROM and Radio versions are old and i need to upgrade but dont want to brick my phone in and attempt to hard reset it.

so a few weeks ago i went to send a picture msg to someone and it came back with this notification:

media message notification. message delivery failed. or message receipt failed.

i figured it was nothing and it just needed a soft reset. long story short, 3 weeks later i still cant send pix msgs. i can recieve them just fine but i cant send any.

i called verizon wireless last week and they told me that the only solution is to hard reset the phone, but i really dont want to lose all my contacts and programs. plus im running windows vista and am not sure if its sync program actually saved my contacts.

what should i do?

i did try doing quite a few searches but couldnt find anything that satisfied my problem.