[mlr_90]

I can see a refurb if the phone is more than 90 days old. The phone that Sprint sent us was in worse shape than ours. The slide was sloppy and the keyboard had a LOT of use. Our case - the phone was barely a month old and it was new in the box so I think a refurb was unacceptable. If Asurion sends you a brand new phone it is under warranty - for how long I don't know but they will send another NEW phone if there is something wrong with what they sent. I have no problems with refurb items as long as I know what I'm getting. I asked the tech support guy from Sprint what they were going to send and he said a NEW phone not refurbished. Next day there was a refurbished phone sitting at my door.