[phullofphil]

Did you compare the size of the file or have a bumch of stuff in the backround running. Go to a friends house and try downloading it from a different computer and flashing there. But i agree that if you bring it in make sure that they cant read the hardware. Wouldnt be suprised if there was some sorta logthat records everything. I personaly never take them in. Most people down at the verizon store are salesmen more than tech so they might just take care of you esspecially with a bunch of costermers wanting phones in there. But i find that calling in over and over again intill you find someone that will help you unfortunally works. Main thing is when you here a no don,t give up never get angry act professional. learn from what just happened hang up call right back you never talk to the same person. They are human and moody answering calls all day long. Try talking to a manager. That being said the best thing i like to do is pay for insurence and pay the 50 dollars. You get a brand new phone instead of a refurbished one. All my refurbished phones were junk. Just like what they will do with your phone when they get it back. Kinda fix it and give it away. I have dropped my omnia so many times falling out of pocket or off my lap on surfaces such as marble concret an steal. I work at the docs and i bring it every where i go. If i wipe my phone of ther is only a scratch barley seen on the upper left corner by the cammera. Had voyager for two days and broke the screen, Dare two weeks broke the screen and almost took a corner of. Eather i am the luckiest omnia owner or they are built really well. Wow sorry of topic to much coffee. Any way If you read all that i am sure you will figur it out. I would make sure its not the files by comparing them. You might not like your refurbished phone. Plus its a chalange. I took a week trying to fix my computer just to say i know better next time. Was nuckle deep in to every folder file on that thing. I could have just put my Restore disks and probley fixed it in a hour.