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I brought my broken d-pad 6700 to the Sprint Center on Tukwila (Seattle) Washington on Wednesday. They gave me two options: 1) Leave it there so they can fix it or 2) They will order a replacement. I need the phone so I left it there, came back 5 hours later. They gave my phone back, d-pad works but not thing else work! So, they order the replacement for me. Came back on Friday to ask for the replacement phone. They didn't have it. I told them that I am helping out with my cousin's wedding on Saturday and have lot, lot, lot of friend and relative from out of town, need to communicate with them, i.e: need the phone now, just give me some thing that they have in their store so I can help my cousin. The Sr. rep told me flat on my face "Your is 6700, We can't upgrade your phone to the 6800, the only option you have is to wait for your replacement 6700 on Monday. It will get here on Monday". I didn't ask for the 6800! All that I am asking for is "A WORKING PHONE" for the weekend. This Sr. "Consultant" act like he just want to get me out of his face! Guess what? I am porting my three Sprint phones to T-Mobile on October 7. Thanks very much Sprint since 1998. I will never come back again!
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