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That sounds like it is a factory defect take it to a Sprint store they will let you keep the broken one till the new one arrives. Ask about the parts, when you swap it out, they will most likely try to keep them but if you ask than argue a little bit they always give them to you. I wound up with 4 extra batteries for my 6700, I only had to argue a little once but the store manager told the guy helping me to let me have the stuff. They don't send that stuff in the guy was most likely trying to keep it for himself.
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“It is from numberless diverse acts of courage and belief that human history is shaped. Each time a man stands up for an ideal, or acts to improve the lot of others, or strikes out against injustice, he sends forth a tiny ripple of hope.”
Robert Kennedy
Ha y'all come visit me at WMExperts some time. 
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