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The same problem I had with my XV6700 (the stamp of call was listened, but not the sound of the menus, when I was answering they were not listening to me, etc, etc). Try to install the original rom to see if this way it was working, but nothing. I execute what indicates above and I me work. They have not sent Verizon's diagnosis, but apparently the jack where the handsfree connects generates a kind of shortly that blocks the sound hardware of the telephone when much is in use the same one. Not if with the Mogul it was working, but I have understood that the structural design of the hardware is similar to that of the XV6700.
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