[nerdtalker]

Well, I went in and they took my phone, told me to come back in an hour, but that they were completely out of refurbished Touch Pros.

I come back, and they managed to somewhat-fix it. By somewhat, I mean break the plastic bezel down by the D-Pad, but replace the D-Pad (and I think the entire screen assembly). The guy was apologetic and said that "although it looks like sh!t, you can take it, and we ordered a new refurbished phone."

All in all I think that's ok, as long as they give me a call when the new one finally arrives, as this thing looks pretty sorry. I'm willing to bet this came off of another Touch Pro that they brought in which needed a new display, because there's a nice deep scratch in the screen (looks like it was gouged with a screw driver) and the crack along the bottom.