[banjoeball]

I have had this problem as well... just a small crack in the frame right near the USB port. I know of at least one other PPCGeeks (and telus) user who has too.... we had a thread going, but I don't remember what the outcome was. I reported my crack to telus but they said it was just cosmetic. Mind you, mine was not nearly as severe as yours.

BUT! make sure to call client care.!!!!!! they are very very nice and may help you out. the (toronto) number is 416-279-2832 (got that number from a telus rep after i cracked my screen from a 2 foot drop from my bed to the floor..... not exactly sturdy phones these diamonds)

If that doesnt work, I'd take it to your nearest Telus store, and tell them that others have had the problem as well. It sucks. but maybe not much you can do.

Good Luck