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Assurion won't do the replacement for free regardless of how many notes you have, trust me on this. If you want a free replacement you need to walk in a store and have a tech certify the issues once they are able to duplicate it or deem it defective thru their diagnostics. Trouble ticket helps the store tech but is not the only info weighted in. There are a few Sprint tech that read the boards so they might be able to provide more info. The other option is retentions but your replacement might be attached to a 2 year extension if done thru them.
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