Quote:
Originally Posted by Zombie Scott
Why not contact HTC. Don't these phones have a 1 year manufactuer warranty against hardware defects?
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I've dealt with this ever since the Mogul - HTC does NOT cover warranty directly for end users with SPRINT service. Your warranty is handled directly by Sprint.
Tell Sprint that the phone is covered under a 1 year manufacturer's warranty, and that they are liable for it. If they tell you otherwise, tell them to call HTC on a 3-way call and that you will gladly wait for confirmation. I've had to do this a few times, and it's annoying, but Sprint is the warranty handler for all Sprint-branded HTC phones, so you should not be charged anything as long as it wasn't something you did.
If you need the HTC technical support number, I can provide that as well - they will tell you that the Sprint-branded phones are covered by Sprint, not HTC. Of course, HTC will gladly accept it for repair, and will charge if they have to, but you might as well not go through that.