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Anyways.. i emailed HTC and explained my issue and even sent them a picture from what I posted here and here is what they said.
Hello,
Thank you for your inquiry
I definitely see how this can be frustrating. However it seems that this device that you have is yet another defective handheld. what I would recommend is call Sprint and letting them know about his issue. In addition to that I would ask them to test the device prior to sending it out so they can make sure it's in working order.
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