[PhantomApolyon]

I'm a sprint tech that opens these phones all the time and I'm here to tell you its definitly a design flaw, and any good tech knows it. The issue is that Spint AND Manufacturer have to admit to it being a flaw before they would take any real action to replacing the units with something else. Companies like HTC, Samsung, LG- ones that have WAY too many phones in their lineup- will takes MONTHS or even YEARS to admit to issues with devices. This is so that they will have a new unit out to replace it and can say "the unit is no longer under production, thus we cannot justify a mass recall and fix them" It happens almost every time and never fails, especially with HTC & Samsung.

We see at least 1 per day come in that is fixed with a tiny bit of thin cut electrical tape to hold down the cable. I will also say, its worth opening your brand new one and fixing it now, because it eventually will come loose, not to mention that it only takes about 2 minutes to do with a T5 and guitar pick.