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You don't need your MSL to do a manual PRL update. Just go into your Windows folder on your device and look for the current prl file. It will start with 202xx something. Just copy the new PRL file from colorada into the Windows folder on your device, delete the old PRL file, rename the new PRL file with the same name as the old one you deleted and then click on the PPST.exe program in that is also in the Windows directory.
The PRL update will happen quite quickly and you will most likley not get an confirmation on screen. Just wait a minute and the soft reset your device (Stick the stylus in the hole on the bottom of the phone).
You can confirm the update by going into settings and clicking on Device Information. No need for an MSL at all or to call and fool around with Sprint customer service.
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