Quote:
Originally Posted by jsntrenkler
I will be the first to tell you that Asurian's refurbs are crap, however I have never seen them send out anything that looks as if it were used? .. They normally replace all the exterior components "and don't do a great job at reassembling"
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Asurion can screw up from time to time, but if you knew how many claims were made a day; it is pretty understandable that there would be a few flukes. They have an overwhelming daily goal of phones to fix due to so many people killing their phones. I work in a Sprint corporate repair center / sales location and I can tell you I make at least 5 claims a day for customers, not including stuff we can fix / replace in the store. I have only seen one instance in the last 2 years where a customer got an extremely beat up Mogul replacement; other than that Asurion's track record has been great in the store. I'm sure you will get a replacement that is in great condition; I wouldn't worry about them screwing up multiple times in a row. Good luck to you though.