your prl should be 30040 because of the verizon alltel merger they have changed it 4 times that i know of but you can go to corolada prl webpage and get the 30033 and that will work just fine till you do a *228 and update it. the sid is area specific so you can call alltel advanced technical support by calling 1-800-alltel1 or *611 or 611 from your phone. choose option 3 3 times and then hit 0 and it will take you to them and they are active 24/7 and know more than the average employee