Quote:
Originally Posted by abdeviation
btw, this is a KNOWN manufacturer's defect. Here's the breakdown. The smudge you see is an effect called newton's rings and is best visible in monochromatic light. Out in open sunshine you can barely see it but while indoors, it becomes really visible.
The store I took it to had huge windows so lot of light coming through and you had to hold the phone at an extreme angle to be able to see the effect. The guy I showed it to had no idea what it was and tried to show it to the manager of the store who was standing next to him. The manager guy was like "i don't see anything wrong here". The guy helping me tried to show it to him again, but the manager of the store rudely walked away saying "i don't see anything."
Then the guy helping me started talking to someone on his little nextel walkie-talkie, asking him about TP screens. The guy on the other end said "The only thing I know about the Touch Pros are that some of them get this oily looking smudge on the screen and its eligible for replacement." Then the guy asked him if I had to pay anything for it and the guy on the other end was like "No we cover it all, it's a known defect.".
I'm not sure the guy would have replaced it for free if I hadn't already heard its eligible for free replacement on his walkie-talkie so you just gotta find someone willing to help
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Did they exchange the phone on the spot or did you have to bring in all your accessories and such?