Quote:
Originally Posted by machineking369
Thanks i just want to say i appreciate your quick reply. I saw that thread already. The crack isn't like the one in that picture it's a big one from the up volume button to almost the top of the phone. The chrome is completely off.
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Quote:
Originally Posted by Unknown Zone
your welcome, almost sounds like a defect...I would call sprint..etc explain what is going on and maybe just maybe they will work with you.
Good Luck!
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Yea its not called 'Insurance', its called, 'WARRANTY'. Its a defect nonetheless. Although i could not find the terms of the warranty (Samsung has a one year from purchase date) it does state that the touch screen is not covered from mis-use, other than that, i guess its a crap shoot. But still, i dont know why people go through the insurance route when a lot of this stuff, like the keyboard issue, seems to be a defect. I dont have any probs with the KB, but then i also dont keep the phone in my pocket...