Quote:
Originally Posted by DaPeeps
Threaten to cancel....they will give you whatever you want.
Mention AT&T and the iphone, and you're even more likley to get their attention.
Trust me...Sprint has coddled me like a baby in its crib. They have ALWAYS taken care of me....to the point that I would never even consider leaving them.
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Wow, some of the responses that come up in these threads are surprising. What is the problem with waiting TWO WEEKS!! Why must everyone say "threaten to cancel you'll get what you want" I will admit that I only talk to retentions, but I have always advised them that there is no plan to cancel, with the exception of my most recent problem which I will cancel over if not resolved. It is this culture that thrives, on and encourages immediate gratification, that leads to some of the problems we have today. I do agree the the way the online chat was handled was rude, as well as the first store. Also, I have been with Sprint for almost 7years (got first phone on 18th Bday) and have seen that they are more than willing to help as long as you are upfront HONEST and polite.
To the OP don't threaten to cancel unless you are prepared for them to say goodbye, if that happens get ready to pay out the A$$ for your phone bill.