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I guess i am worried about a scratched screen or case, or the keyboard was loose type of stuff. I have never had to go through them to get my phone replaced it has always been other issues that they replaced the phone at the store. I went in for a bad radio ... its hardware not software tried to bring it back and they took it apart to find little dots they claimed were water damage. It has never seen a drop of water, they said that it could be condensation and that it was water damage ... ugg...
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