[mrdenial]

Yea, I'm venting.

I still want to figure out how to get phones for these folks. If they are back ordered, seems like they should send the next available phone that is comperable (pro).

We did complain to our rep and they agreed to send us 7 PROs as replacements for our execs...so far so good. I'm so frusterated with the failure rates of the 800w. This situation is making me look like sh!t. I'm worried about what's going to happen after the 1 year manuf. warranty.

I don't want to purchase TEP to cover manuf. issues. Our users are pretty good about not breaking their phones, so insurance is a waste for us.

During a 1 year period with our HTC S620's and 700wx's, we only had to replace one phone that failed.