[studentjunk]

My touch pro screen stopped working. When I called sprint to complain, they gave me 3 options (since I had TEP) 1. file claim with ausurian, 2.take to sprint store, or 3.have sprint send me a refurbished phone right away. I opted for 3, cause I didn't have time to go to store. They sent me a working refurbished phone, and a note saying they would reserve the right to charge me if the phone wasn't defective, or if I hadn't returned the phone in a certain amount of time.

So I sent the phone back right away, and have no new problems after a month.

Also, my wife had a touch without insurance. It took about 2.5 weeks for HTC to repair her screen, but they did it for free minus shipping to them.