[AB33]

Originally Posted by agentjonnyb

This just happened to me, I hard reset and everything, keyboard still wouldn't work anymore, my Sprint store could not replace the keyboard, they had to order another TP, I strongly insisted they make sure that they are sent a brand new one, and no refurb, after all the turmoil I've been through with refurbs before. They did, a brand new one is on the way (for free, no deductible, thank God, after all, it's a defect, not user mess-up).

This is still really unfortunate, I know some Sprint stores actually have the parts and training to open TP's and replace the keyboards rather than get another few hundred dollar phone. Now I also had to order another invisible shield full body skin (arrrg!)...I really wanted this bad boy to stay strong with me till I can upgrade to a Tegra based device (TP3 maybe???)...hopefully this replacement will be perfect...

I took mine into the Sprint Store and they fixed it in 20 minutes by replacing the keyboard, so no need to pay $50 for the insurance. You should use BODYGUARDZ because they give you 2 in the box and life time replacements for $5 each.