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I'm in the Orlando area, and 4 weeks ago, I went to get my 6700 repaired do to a bad USB port as well, and they ordered me a refirbed 6700. 2 weeks later that one went bad as well, white screen and non stop vibrating, and that too was replaced by a refirbed 6700. Each time ordered through insurance at a Sprint store that does repairs in it.
Truthfully, I would love a 6800, but I'm very happy with my brand new (to me at least) 6700. It's like starting all over again with a new phone. Now that we have WM6, I'm very content. All I ever wanted was HTML email
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