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Sprint knows about the problem, HTC knows about the problem but both say to call the other. If you call most reps they say they don't know about the issue and they want to waste your time resetting the phone, pulling the battery, clearing storage - all a waste of time as this is a known issue yet for some reason this isn't in any notifications Sprint employees can seem to find. HTC says Sprint said they wanted to have full control of technical support for the phone so you have to call them. Both are doing a pretty $#!@++* job of doing anything to communicate to the customers, test with customers, communicate internally so Sprint reps know about the issue. Why is this such a hard item to grasp?
Here's an idea since Sprint can't do anything technical and HTC says Sprint wants to own this baby - why not just pick another brand than HTC and let us trade our phones in for something that works. I'll be happy to supply you with a list of phones not made by HTC that work well. Perhaps it will encourage Sprint and HTC to work together if HTC can't keep Sprint as a client and Sprint might learn to pass support to the manufacturer since their tech group can't identify which item on a table is a cellphone and which is a tape dispenser.
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