[glassbawx]

This is how i hard reset my verizon touch pro.

1. Remove the battery then put the battery back in (device is off at this point)
2. Press and hold the center key (the circle on the front)
3. Press and hold the power button for 5-8 seconds

This is the method i use to hard reset my device and it works everytime, once i see the hard reset message i release the buttons and hit volume up.