[Mutiny32]

I have an extremely hard time believing your story. Sprint is more than happy to renew your contract early. It means they have you longer. They will give you the best price they can possibly give you to keep you. It's called customer retention. Best Buy has been known to have special deals in the past that has beat Sprint, but it's not a Sprint thing and it is usually a rebate or requires a new line of service for that price. That's Best Buy's policy.

A lot of Sprint Stores aren't Sprint corporate stores run by other companies. You'll get that with any carrier. And by now, salespeople in stores know to back off unless you look like you want them to be around. Did you walk into the store with a intimidating demeanor? That would tell me that you're there strictly for business and don't bother talking to you.

As for chat support? All chat customer service in the history of chat customer service has sucked for any company, ever. No exceptions. Don't bother using it.

But I still have a hard time believing your story about them not renewing your contract early.

And it sounded like the clerk at the store that was willing to give you upgrade prices to help, but you wanted your cake and to eat it too. She said you wouldn't be eligible for rebates because she was already doing something to help you out, but she was also telling you that if you sent in for the rebate, you would automatically be rejected and would go through hell in a futile attempt to get someone to override their system that says you aren't eligible because you upgraded before you were eligible for the rebate. It's simple.

Other phone companies will do the same thing; except they will be more blunt and tell you that you are SOL.

Then you go and compare apples to oranges by saying you can get a better price by switching to another carrier with a refurbished phone.

Why is it that you can't wait two weeks to renew, get upgrade pricing, and the rebates from Sprint?