Hey, My Mogul was giving charging issues, keyboard button issues, random resetting, etc. Went Online (Phoneclaim.com) and chose physical damage so they directed me to local repair center. Started over again and in the drop down box to choose my problem I chose port problems, bent pins (something like that). Then they accepted my claim and promised me a UT Starcom 6850. =D>. Claim was made the saturday night prior to insurance going up to $100. Touch pro arrived brand new in box on tuesday.. Queens NY.