[workindev]

Originally Posted by Scrotum

I had been using the velcro case for about four months now with no problems and then earlier in the week it finally decided it didnt want to work anymore. My phone fell while i was walking up concrete stairs, and managed to bounce all the way to the bottom. I wrote an email to sprint suggesting that they go back to the magnetic one for the TP2 and was surprised by the response.

I was advised to take my TP into any store for a free replacement, and also to pick a better case for free, if I dont like any they have at the sprint store I can buy one and send in a copy of the receipt for a refund.

This really surprised me, I did not ask for a replacement, just sent a suggestion, while expressing my dissatisfaction with the included case. This shows how far their CS has come over the years.

Do you have the protection plan for your phone?