[PdaAddict]

Just to let everyone know, I sent my phone in to PCD (Utstarcom before). a week ago. They called me yesterday and said the screen needs to be replaced but they don't have them in stock and will get them in a few weeks. I called back and told them that I was told it takes two weeks to get it fixed and I cannot wait indefinitely for them to fix it and I want them to send me a brand new one. The rep told me they don't do that and I need to tall to Sprint. Did anyone encounter this problem before? I was told by Sprint emplotyees at the store that they PCD will send me a new phone if they can't fix it. What am I missing? Thanks