[nmoreman]

FYI - I downloaded the Hotfix from HTC website to fix the skipping on music playback. Followed directions - this completely froze the phone, cannot hard reset.
Customer Service cannot fix so suggested Assurion to repair, for $60, a HTC download.

Not happy, going to store to see if they will replace free since I didn't do it, caused by HTC.

My advice - don't download.