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your whole phone is covered ask them nicely can you losen the screws and if you can ill give you a 5 on my survey call " only wrks if its a corp store tho"

if they say no you only have 2 choices 1: call tech support ask them to order you a replacement phone or 2: find and advanced exchange store " they don't have tech @ the store" but hey can order you a replacement phone.....