Just fire up Opera Browser, go to Google, and enter in whatever business, (or government), name you want, along with the city and state. That is the most effective "411 service" that I have found. And if you need to reverse look up a phone number
www.anywho.com/rl . The purpose of having a PDA phone is having instant access to unlimited information when you need/want it. Modern WM devices are more of a pocket computer then they are a phone. Why not utilize the funcions of the computer? To use it for only placing calls is like using a computer biult with a AMD Phenom X4, with 8GB of RAM, a Geforce 9800 GX2 video card, and 4TB of SATA 300 storage for nothing more then checking your email.