Man she sucks....... She says, "There's no option to choose another phone. When you file your claim through Asurion we replace your equipment with the previous equipment."
I told her I would call Verizon to find out for sure. She says she'll keep the claim open until then.
So i guess I'll call them back later and tell them to close the claim. Then try to start over and choose the, "alternate phone", option.
jeeezzzz