wow, your lucky. it's sad it had to get to that level. I really think that qualifies as a defect. also I highly recommend recalibrating, and try to press as light as possible. (the calibration @ hard-reset always seems to take a firm press, but after customizations, it's better.)
I actually never use the stylus, just the reset stick.
btw,did the new phone come with a protector?
All i've been using so far is the stock protectors, but I hear good things about these
http://shop.brando.com.hk/prod_detai...d=&cat_id=0018
and have been meaning to order, so I guess, there's no time like the present..