[shailigum]

sure. heres an odd part about it all though;
i've had my touch pro for almost 2 months now, I bought it outright from sprint, $704.59.
A few weeks ago (after i got my touch pro) i was wandering around the mall, happened to walk into best buy mobile and found out I was eligible for an upgrade. now considering ive only have sprint for less than 6 months I found that unusual, but I needed a backup phone so I went along with it. I ended up getting a Palm Centro as an upgrade, which turned out to be free. $0.00. When I called sprint today to try and get a Treo Pro, they were trying to deny me the treo at first by telling me I went behind their back and did some shady deal to get the Centro for free and basically implied that 'I don't deserve the treo beacuse I disrespected them by getting the Centro for free', if you know what I mean. Now I found that to be outrageous considering all I did was go into bbmobile and use what i thought was my avaliable upgrade to get a phone that I was told would be free. They went on to tell me that on top of my 'disrespect' for their service I should not even have 2 phones from them at once (i move my service between tp/centro every now and then when the battery on my touch pro dies or for various other reasons) because it is their policy not to allow such a thing. that seemed odd to me as well. finally she said her superior will call me back.
when he did, he told me that sure he'll warrant the exchange for me, and he'll also send me a packing slip for me to send my Touch Pro back to them, and a few days after that I should reciveve another packing slip because ill have to send my centro back as well, otherwise they'll charge me full price for the centro. Since I need a WM phone that works well for me moreso than I need a centro as well as a Treo I agreed to send my TP and Centro back, but is it me or is there something odd with everything theyre doing here?

EDIT:
also, I just wanted to add that every single issue with my touch pro (keyboard lag/failure, etc) that I tell Sprint about, they deny exists. They say it's not in their 'database of known issues'. It seems that every major issue that people complain about on the forum sprint denies. They say they've never heard of that problem and that they know people who have the same phone and that it works flawlessly blah blah blah etc etc etc. What is going on here? lol its not like the entire forum is lying about these problems, or is there some top-secret scandal goin on here that I don't know about?