[thejamhole]

I had the same problem with the cracked case. Mine cracked on the front top by the speaker and on the right side (stylus side). Im in kalispell montana and the verizon store here never heard of any kind of problems with it. But i was lucky enough to talk to their service guy and he had a new updated phone sent out 2 days later for free. THere is no backing or anything, its just the phone, and the void sticker is already removed. He said it has the new gps rev and wm 6.1, messin with it now. Good luck to me and evryone else that has to deal with vzw.