[SS11184]

Originally Posted by Twinsen

I've got an update for you guys, I'll make it short.

My friend wanted for us to go to our local service center at first. But before we headed out, he wanted to Chat Online with Sprint reps. Long story short, he was able to get transferred to the Technical Support chat rather than whatever the first level you default to. He explained the situation, and he was able to get his replacement ordered.

Meanwhile, I was still chatting with the first level rep, and she told me three different things. At first she was like, You can get it replaced at your local center. Then she said I would have to call a number for Sprint Replacement. And finally she told me I would have to go through Asurion. So she REALLY had no clue. So after the third deal, I told her ok, thanks, bye!

I reconnected to the chat, got someone else, I asked to be transferred to the Tech Support Chat. She sent me over. I explained that a friend of mine had the same issue as my phone, and I explained it as, "The manufactuer defect of the perfectly rectangular bubble on the LCD". They knew what this was, and asked me a few more questions and I received an email about my replacement being ordered.

Received my replacement THE NEXT FREAKING DAY!!!!!!!

? did u have to pay?