Quote:
Originally Posted by ksann
My Verizon TP (got it the week they came out last year) screen stopped working by touch. I noticed that it has the 'oil slick' in the middle rectangle. Screen is totally dead to the touch.
I called VZW Tech, and they told me that this is considered abuse, so I have to file through Assurion and pay the $50. They said that this is NOT covered by HTC warranty.
I am pissed.
I am going to try going in to a store to see if they will warranty it for me.
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Wanted to post an update.
I went into a Verizon Store, and after waiting >1 hour for 'Tech', the gentleman looked at my screen, and said no probelm, except that they do not have tP's in stock, so he will have it sent to me from the warehouse. After entering all of the info, he tells me that that store can only pull from the local warehouse, which also does not have any TP's, so I should call 611 and tell them that a Store tech validated that the phone was defective, and they will ship to me from any warehouse.
20 minutes on the phone with VZW 611 (from my other VZW phone, i760) and the lady agreed to Overnight a replacement, but by that time it was too late to ship out so I wont recieve it until Friday.
Now, bigger question, my phone is unlocked, flashed with my favorite ROM, GPS activated, and a whole bunch of other stuff, do I not worry about it and send it back in? I don't think that I can reflash it and relock it without use of the touchscreen.
Thanks all.
ken