tell them to compare contract history vs phone swaps....if you had a swap any time during your contract it tends to mess with upgrade eligability...easy fix with the right person
Quote:
Originally Posted by mr8820
i have a nextel account that's set to expire on 5-3-09 and have a moto i880. 2 months ago i wanted to upgrade to bb 8350i and couldn't get any discounts. when i call to find out, i was told that according to their system, i'm not elegible until 6-10! they also said there was nothing they could do about it. yesterday i called *2 and told them that so i wouldn't forget to cancel that line at the end of the contract date(5-8-09) and the guy said ok. this morning i didn't have phone service! after calling and explaining what happened, the lady gets me service again. i then ask her if the service will be terminated in may as i originally wanted and she got upset! she said 'why did we just get your service back if you were gonna cancel anyway!' and i said i only had 1 more month before the contract expires and i still use the number for work and finally got off the phone with her. my wife gets an email from sprint thanking us for our 'purchase'. we check online and they signed us up for a new contract!! expires 4-7-11 but no upgrades! i called again and got this corrected but now i can't view any of my info on the web.
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