You guys miss the whole point, when you call, go to tech support, they can resolve CS issues, and you either get someone in OK, or TX. When you REALLY want something done, ask to speak to Retention (the ones who try to keep you when you want to cancel). Im a pro at getting what i want from them. I got the Instinct 12/23/08 with full discount, then the TP with full discount in March, and thats not the half of it
I have a horror story, but its from last year, the details are kinda fuzzy, and it was on my at the time g/f's account (now my wife on my plan).