[Nagual]

Well, after some investigation it looks like my TP's charging port is messed up. It won't charge unless the cord is inserted "just so" - like 1/2 way out and at an angle, so the hardware needs to be replaced since that's not possible to live with.

I bought this TP last October from Best Buy, put it on my AMEX card (which has warranty extension - double the original) and also have TEP (Total Equipment Protection) insurance.

Is there a way I can bring this back to a Sprint store (since BB probably will have nothing to do with solving this problem) and not be charged for the replacement? I mean no deductible either? How should I go about this?

The only other time I had a defective phone replaced, it was done at a Sprint store with no questions asked and nothing paid. But that wasn't a TP.

Please advise. Thanks for your help in advance.