[temperbad]

yea my pro did that too. so i took it in, they popped out the keyboard and replaced it and its worked fine ever since... dont matter if you dont have ins. thats not your fault or anything you did... isnt insurance if you damage it, like dropping it in water, stepping on it, droping it and cracking screen? shouldnt need ins. since its the phone and not you...
and no its not freeware that causes it, i have the same programs and then some i had when it got f-ed up... its the magnetic strip/connection that the keyboard has to connect to the phone, seems to get faulty or loose.. have them replace they keyboard, if that works, dont get a new one that will possibly do it to.. just have them put in a new keyboard and see if that fixes it. :u