Quote:
Originally Posted by zim2323
I have read every thread, post, web page I could find on hard resetting our Touch Pro's. I'm writing this in hopes this will help someone else. This is what I found to work for MY Touch Pro. I have done this several times now and it is consistent.
In all cases, I first powered the phone OFF and then completed these steps at first boot.
How to get to the screen to restore to hardware defaults:
1) Press and hold D-Pad, and then press and hold Reset.
2) Once the screen comes up, press Volume Up to restore factory defaults.
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You forgot a couple things...I've been where you are...most references out there miss one key thing.
I out line it here:
http://sp.texultant.com/Mobility/Lis...FAllItems.aspx
But...the short answer is:
To perform a hard reset you need some very nimble fingers and some luck...
1. Power should be off (may not be required).
2. Hold ALL these down at once
a. Volume Down
b. Enter Key (center d-pad).
c. Power Button.
3. Press the reset button (bottom of device).
You'll get a message giving you the option.
Volume Down - Hard Reset
Volume Up - Cancel