It will probably tell you to call assurion for more information.
I filed a claim a month ago but backed out because I really want a vogue as my replacement back when they were swapping diamonds.
Recently my phone is beyond use now. Before the touchscreen was intermittent. Now its fully dead. I tried to resume my claim and it said to call assurion. They told me because so much time lapsed the previous claim was not in their system.
Anyway they said they would send me a vogue but I see it says 6950 fully kitted ck diamond.
I guess i'm having to upgrade.